Thank you for shopping at Beachcoco! Our primary goal is customer satisfaction and we strive to make sure we meet your expectations. If something is wrong with your order, contact us so we can resolve any issues promptly.
If for any other reason you are not happy with your order, you may return most new, unopened items within thirty (30) days of delivery for a full refund. We cannot approve any returns/exchanges over thirty (30) days old, no exceptions. Any merchandise that is found to be worn or damaged also will not be refunded. Return shipping cost will also be paid by us if the return is a result of our error. All returns shall be processed and shipped within four (4) weeks of us receiving the returned item(s).
Please note, all returns must be in their original packaging accompanied by a copy of the order invoice. We will not accept any packages sent without authorization-any shipments received that have not been authorized will be refused/shipped back. Please make sure that you have carefully reviewed your order prior to finalizing your purchase.
Please contact us with your order number and details to receive instructions on how to return your item(s).
Returns on orders placed through Amazon.com are directly billed through Amazon. Payment information for these purchases is not provided to our company.
Amazon returns are processed through our system as standard returns. Once a return has been processed, the refund is credited directly through Amazon.com to the payment used on their website within 24-48 hours of processing at our facility.
We cannot process exchanges for Amazon orders. If you wish to exchange an item purchased on Amazon.com, you must return your item using one of the standard online order return methods listed above, then place a new order.
Gift exchanges are not available for orders placed on Amazon.com. All orders that are returned are automatically refunded by Amazon.com to the original payment method.